Existing Customers

If Axia Home Loans is the servicer of your new mortgage, please log into our “Loan Servicing Center” below. There you will be able to pay your mortgage online, update your account information, create email notifications, obtain amortization schedules, access our FAQ’s, and many other features. If you have any questions regarding the servicing of your mortgage loan, please contact our mortgage loan customer service center at (855) 233-0938.

At Axia Home Loans, we are committed to providing you with the highest level of service and sustainable homeownership. This includes finding the loan that is right for you as well as paying your mortgage in the most convenient way. Take a look below at the different payment options available:

Pay Online
Make a one-time payment each month. This is a quick and convenient way to make your monthly mortgage payment. There are no fees with this option and you will need your servicing loan number to register. Payments received by 6:30 PM CST will be posted the same day. Payments received after that time will be credited the next business day.

Monthly Automatic Draft (ACH)
Set up to have your mortgage payment automatically deducted from your checking or savings account each month and feel secure knowing you’ll never miss a payment. Best of all, there is no additional charge for this service! First time users will need to register by completing an Authorization Agreement for Automatic Payment. The Automatic Payment Program (“APP”) instructions contained in this link will guide you how to complete the authorization form and where to send it to our servicing operations center. Please allow 45 days for set up. Until you have been notified by our servicing center that the automatic draft is set up, please keep making your payments as usual.

New: Budget Drafting Service (BDS)

Axia Home Loans offers a budget drafting service which allows borrowers to pay half-payments every two weeks and apply these payments as a full monthly payment once per month. Until applied, these funds are held in a non-interest bearing account. Over the course of a year, two additional half-payments are collected and applied as off-schedule principal curtailments, which reduce the outstanding principal balance of the mortgage. This allows borrowers to pay off their mortgage more rapidly and reduce the total amount of interest paid over the life of the loan, while making payments more manageable. For more information regarding this payment program please see the Budget Drafting Program Highlight Sheet. To sign up for this payment program please complete theBDS Program Form and mail to:

Axia Financial, LLC
Attention: Cashiering – ACH Setups
1 Corporate Drive, Suite 360
Lake Zurich, Illinois 60047

Pay by Mail:
Send your payment, along with your coupon listing your servicing loan number, to:

Axia Home Loans LLC
Attn: DMI Payment Lockbox Network
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047

(This address works for U.S. Postal Service and overnight deliveries.)

Pay by Phone:
Call our Loan Servicing Customer Service Center toll-free at (855) 233-0938. You’ll enter your loan number and then select option 6.

Note: If your mortgage loan is going to be serviced by another investor after Axia funded it, and you have not received payment information, please click here to email us for assistance.

Cheryl Holmes | CA, NV, ID #229161
Susanville Branch: 2940 Riverside Dr, Suite C, Susanville, CA 96130
Axia Home Loans Corporate: 1120 112th Ave NE, Suite 600, Bellevue, WA 98004 - NMLS #27830

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